Hotelier Support
Frequently Asked Questions
Find answers to common questions about Hotelier's hotel linen products, customization services, manufacturing capabilities, and global hospitality supply solutions.
01
About Hotelier
Who is Hotelier?
Hotelier is a professional hotel linen and hospitality supplies manufacturer based in Jiangsu, China. Founded in 1999, we specialize in one-stop solutions for hotels, resorts, hotel groups, property management companies, distributors, and commercial laundries worldwide.
Are you a manufacturer or trading company?
Hotelier is a direct manufacturer with our own production facilities. We handle product development, fabric selection, manufacturing, quality inspection, and shipment management.
02
Customers
What types of customers does Hotelier work with?
We work with hotels and resorts, hotel groups and chains, property management companies, hotel supplies distributors, commercial laundries, linen rental companies, hospitality procurement companies, and new hotel projects.
03
Products
What products does Hotelier supply?
We supply hotel bed linen, towels, bathrobes, bedding inserts, slippers, amenities, table linen, and custom hospitality products.
04
Customization
Can you provide customized hotel linen?
Yes. We support customization including fabric, thread count, yarn count, GSM, sizes, colors, stripe or jacquard designs, embroidery, labels, and packaging.
Can you add our logo or private label?
Yes. We support private label and OEM projects including labels, embroidery, packaging, and product collections.
05
Quality
What quality standards do your products meet?
Our quality control covers raw material inspection, fabric testing, color fastness testing, shrinkage testing, sewing inspection, and final product inspection.
06
Commercial Laundry
Are your products suitable for commercial laundry?
Yes. Our products are developed for frequent industrial washing with focus on durability, shrinkage control, stable quality, and longer lifespan.
07
Fabric
What fabric options do you provide for hotel bedding?
We provide cotton, long-staple cotton, cotton-rich blends, polycotton, percale, and sateen solutions based on hotel requirements.
08
Samples
Can I order samples before placing a bulk order?
Yes. Samples help confirm fabric quality, color, size, weight, workmanship, and packaging before mass production.
09
MOQ
What is your MOQ?
MOQ depends on product category and customization requirements. Standard products usually have lower MOQ, while customized projects require different quantities.
10
Production
How long is your production lead time?
Samples usually take around 7-15 days. Standard production normally takes around 15-25 days depending on quantity and requirements.
11
Shipping
Can you ship internationally?
Yes. We export worldwide and support FOB, CIF, CFR, and DDP shipping solutions.
12
Payment
What payment terms do you accept?
Common payment terms include T/T with 30% deposit and 70% balance before shipment.
13
Cooperation
Why choose Hotelier as your hotel supply partner?
Hotelier combines since 1999 hospitality experience with manufacturing capability, one-stop supply, quality control, customization, and international project experience.
14
Showroom
Can I visit your factory and showroom?
Yes. Customers are welcome to visit our 2,500 m² showroom and manufacturing facilities in Jiangsu, China, or schedule an online showroom tour.
15
Property Management
Can Hotelier support property management companies with multiple properties?
Yes. We provide centralized supply solutions for property management companies, including unified standards, centralized purchasing, stable supply, replenishment solutions, customized products, and consolidated shipping.
Can you provide different product solutions for different property levels?
Yes. We recommend solutions based on property type, budget, and operational requirements while balancing guest experience, durability, and operating costs.
Start Your Project
Ready to Start Your Hospitality Project?
Whether you need hotel linen, guest room supplies, or customized hospitality solutions, Hotelier is ready to support your business.
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