Privacy Policy

This Privacy Policy applies to information collected through the Hotelier English website, contact forms, catalog requests, email communications, sample requests, quotation discussions, online business inquiries, and other interactions related to our hotel linen and amenities supply services.

This Policy is intended for business users, including hotels, hospitality procurement teams, distributors, laundry rental companies, overseas property management companies, and retail buyers. If you provide information on behalf of a company or organization, you confirm that you are authorized to do so.

Depending on how you interact with us, we may collect the following categories of information:

We may also collect information contained in contracts, purchase orders, shipping documents, customs documents, payment references, quality feedback, and after-sales communications when necessary to manage business relationships.

We use collected information for legitimate business, contractual, operational, and legal purposes, including to:

• Respond to inquiries about hotel bed linen, bath textile programs, guest amenities, samples, stock availability, and customization options.
• Prepare quotations, catalogs, product recommendations, procurement plans, and one-stop hotel supply solutions.
• Arrange free sample support where applicable, with customer-paid freight, and manage shipment coordination.
• Evaluate product requirements such as wash durability, comfort level, environmental material preferences, RFID insertion, logo embroidery, size customization, fabric selection, and retail packaging needs.
• Process orders, manage production, coordinate quality control, prepare export documents, and provide after-sales support.
• Improve website performance, content relevance, user experience, product presentation, and communication efficiency.
• Send business communications, service updates, catalog information, and relevant product or solution information, where allowed by law.
• Protect our rights, prevent fraud, maintain security, resolve disputes, and comply with applicable laws and regulations.

Our website may use cookies, similar technologies, server logs, and analytics tools to understand website traffic, remember preferences, improve browsing experience, and measure the performance of product and solution pages.

You can usually control cookies through your browser settings. If you disable cookies, some website features may not function as intended. Where required by applicable law, we will request consent before using non-essential cookies.

We do not sell personal information. We may share information only when reasonably necessary for business operations, service delivery, or legal compliance.

• With internal sales, merchandising, production, quality control, documentation, and logistics teams to support your inquiry or order.
• With shipping companies, freight forwarders, customs brokers, payment service providers, or other service providers needed to complete samples, orders, delivery, and documentation.
• With trusted technical providers that host, maintain, secure, analyze, or support our website and communication systems.
• With professional advisers, insurers, auditors, or legal authorities when required to protect our rights or comply with applicable laws.
• With your company representatives or authorized partners when necessary to manage a shared project or procurement program.

When we share information with service providers, we expect them to process it only for authorized purposes and to apply appropriate confidentiality and security measures.

Hotelier serves international customers and operates from China. Your information may be transferred to, stored in, or accessed from countries or regions other than where you are located, including China and countries where our service providers operate.

We take reasonable steps to protect transferred information in accordance with this Policy and applicable legal requirements. By submitting information to us for business communication, quotation, sample arrangement, or order processing, you understand that international transfer may be necessary to provide our services.

We retain information for as long as necessary to fulfill the purposes described in this Policy, including responding to inquiries, maintaining customer relationships, supporting orders, complying with legal obligations, resolving disputes, and keeping business records.

Retention periods may vary depending on the type of information, business relationship, project lifecycle, accounting requirements, export documentation needs, and applicable legal obligations.

We use reasonable administrative, technical, and organizational safeguards to protect information against unauthorized access, loss, misuse, alteration, or disclosure. However, no website, email system, or data transmission method can be guaranteed to be completely secure.

Depending on your location and applicable privacy laws, you may have rights to access, correct, update, delete, restrict, object to, or request a copy of certain personal information we hold about you.

You may also request that we stop sending marketing or promotional communications. We may still send necessary service communications related to active inquiries, quotations, samples, orders, or legal matters.

To exercise your rights, please contact us using the contact details below. We may need to verify your identity and your authority to act on behalf of a company before completing your request.